By paying the balance due on invoices provided and/or leaving a signature/customer initials with the transaction and or by approving that the work is finished with a signature or customers initials, the customer acknowledges that all requested service items for this date and/or any other dates listed above in the description section of the table have been performed and tested satisfactorily unless otherwise stated on the invoice. In such cases, labour service charges still apply if any repairs have been made. By accepting this invoice, the customer agrees to pay in full the amount listed in the total section of the invoice.

It is your responsibility to familiarize yourself with this Agreement. Allowing our technician to commence service and or leaving a signature/ customer initials on file constitutes acceptance of this Agreement in its entirety.

1. INTRODUCTION:

These terms and conditions govern the provision of appliance repair services by "LEGITFIX INC." ("we" or "us") to you, the customer ("you" or "customer"). Any use of "consultation" is the same as "service call". By using our services, you agree to these terms and conditions.

2. APPOINTMENTS:

We will make every effort to arrive at the scheduled time. In the event that we are running late, we will contact you to inform you of the delay. If we are unable to keep the appointment for any reason, we will contact you to reschedule.

3. SERVICE CALL FEE: A service call fee will be charged for each visit to your home, even if the repair is not completed. A customer can request a service call to the job by a qualified technician. It will be billed from the time technician leaves office to travel to the job and the time required to analyze the problem (not including the repair). A service call fee will also be charged in cases where customer does not wish to proceed with the job for whatever reason (e.g., it costs more to repair the unit than it's worth). It will be waived if customer decides to accept our quote, pay deposit and have us perform the job. A service call fee is non-refundable. The customer will be responsible for the service call fee if the problem is caused, or possibly caused by a source other than the appliance itself: installations issues, plumbing issue, electrical issues, venting duct clogged or any other issue not related to the appliance. Customer shall provide suitable parking.

- For Electric Appliances the Service call fee is 99.99$ + HST for the first appliance, and 59.99$ + HST for any other additional appliance in the same household for the same service call. (Please note this might differ based on the service location and the brand)

- For Gas Appliances the Service call fee is 114.99$ + HST for the first appliance, and 74.99$ + HST for any other additional appliance in the same household for the same service call. (Please note this might differ based on the service location and the brand)

4. ESTIMATES:

We will provide you with an estimate for the repair, including parts and labor, before starting any work. If additional problems are discovered during the repair, we will provide you with an updated estimate for your approval.

5. APPROVAL OF REPAIR:

You must approve the repair estimate before any work can commence. If you decline the repair estimate, you will be responsible for the service call fee.

6. COMPLETED REPAIR:

The repair is considered completed if the customer paid for it in full and/or signed the acceptance form. Payment of services in full will also indicate the customer has reviewed and tested the appliance and the service is completed to their satisfaction. We offer no refunds on completed or ongoing repairs.

7. LIABILITY RELEASE: Customer agrees to release LEGITFIX INC. and its owners, employees and technicians from any and all liability, express and implied, arising out of damages and expenses of any kind resulting from repair of customer's appliance(s).

8. CUSTOMER RESPONSIBILITIES:

a) Somebody 18 years of age or older must be present at the time of service.

b) Customer must have a valid form of payment readily available at all times during the technician's scheduled visit. We do not accept cheques.

c) Technician must have unrestricted easy access to the appliance, without interference from children, pets, and other distractions.

d) Customers shall not smoke cigarettes near technician.

9. PAYMENT:

All work will be paid for upon completion of the job. All amounts overdue will incur a late fee that is calculated and compounded monthly at the average bank of Canada rate plus 3% or 48% per annum (whichever is lower) is payable on that amount and accrues during the period beginning on the due date and ending on the day before the day on which payment is received. You agree to pay all collection expenses including, but not limited to attorneys' fees.

10. INSTALLATION CHARGE:

Our standard install charge covers removal and/or installation of an appliance without the need to disturb/ remove any other fixture. Repair or modification of gas, water, ventilation or electrical systems is not included. We do not verify regulatory compliance of such systems; it is the customer's sole responsibility. Installation charge quoted does not include the cost of materials such as vent hoses, water lines, gas lines, hoses, fittings, etc. If a second person is required to install an appliance (e.g., stacked washer and dryer), such additional person will be billed extra. The service call fee will be charged if the installation cannot proceed during the scheduled time.

11. PARTS:

If the parts we use fail during the warranty period, installation service feas of new replacement part will be waived. Replacement part cost for installation and any other additional parts necessary will still be applicable. If parts fail due to normal wear and tear outside of the warranty period, we will charge our regular rate for replacement parts and labor. Shipping or handling of parts is non-refundable. Electrical or special-order parts cannot be returned.

12. RECOMMENDATIONS:

We are not responsible for any work that is not performed by us, even if a customer follows our recommendations.

13. WARRANTY:

Our 90-day warranty covers only the same problem that we attempted to repair. It does not cover any other problems, repairs performed by others, or malfunctions that were not caused by our errors (e.g., weather damage, pests). This warranty is exclusive to the customer and cannot be transferred to anyone else. It is void in case of improper appliance usage, maintenance, or relocation. A service call will be charged if a service technician is dispatched more than once to address the same warranty issue but cannot find a defect or if it turns out to be outside the warranty. We reserve the right to decide whether it is best to offer a warranty. If our technician investigates the malfunction(s) and finds secondary issue(s) unrelated to the workmanship performed by our technician, we will provide you with a quote on the cost(s) associated with the repair. No refund will be issued on labor or parts already provided. Partial refunds can be offered at our discretion. There is no warranty on damage caused by external problems or interference by anyone else (other than our technicians) sensing or tampering with the repair. ** PLEASE NOTE, Warranty will begin upon completion of repair and does not extend due to any subsequent visits after repair date.

14. LIMITATION OF LIABILITY:

We shall not be liable for any amounts that exceed our service fees collected from the customer. IN NO EVENT WILL EITHER PARTY TO THESE TERMS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THESE TERMS AND CONDITIONS. THE WARRANTY SET FORTH IN THESE TERMS IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

15. WARRANTY / EXTENDED WARRANTY / SERVICE CONTRACT:

This repair will be made for due consideration. I confirm that this repair will be paid for by the manufacturer warranty/ extended warranty / service agreement. I agree that my liability for the cost of this repair is not waived and agree to be personally responsible for the cost of this repair in the event the manufacturer / service contract company/ extended warranty provider fails to pay any portion of the full amount of these charges based on warranty limitations (it is your responsibility to familiarize yourself with the manufacturer/ extended warranty/ service agreement warranty limitation), or if the warranty provider fails to make payment. In the event that I am directly billed for all or a portion of the cost of this repair, I agree that I will remit said charges within 10 days of the billing date, as well as the reasonable cost of collection, including any attorney fees.

16. DAMAGE WAIVERS:

We are not responsible for damage caused by:

a) Moving the appliance. In a case where a technician is required to move the appliance we cannot be held liable for resulting damages.

b) Water leaks. You understand the risks inherent in working on appliances connected to the building's plumbing system. Accordingly, we shall not be liable for unintended leakage and/or flooding.

c) Defective cooling.

d) Lifting the glass cooktop to access parts under it can result in breakage for which we will not be liable.

17. REFUSAL OF SERVICE:

We reserve the right to refuse service to anyone using our reasonable discretion, particularly in cases of disrespectful or disruptive customers or danger to the technician. A service call fee can be charged for services refused due to the customer's fault.

18. METHODS OF PAYMENT:

Please note that we only accept credit cards and Visa/MasterCard debit.

We accept the following credit cards:

* Visa

* MasterCard

* American Express

Agreeing to use the square terminal you also agree to the terms and conditions of Square Canada, Inc. and/or Square Technologies, Inc.

https://squareup.com/ca/en/legal/general/ua

19. REFUNDS:

All transactions, transfers, sales, parts, and services are final unless otherwise authorized in official writing by a manager or supervisor. No returns are authorized unless specifically approved in writing by a manager or supervisor.

20. CREDIT/DEBIT CARD DISPUTES AND CREDIT/DEBIT CARD CHARGEBACKS: The customer agrees not to dispute credit card charges for

any reasons including the following:

* Unauthorized transaction on the card (this invoice serves as proof of the charge on the card).

* Double charges for the same transaction (this invoice serves as proof of the charge on the card and any double charges will be displayed in the invoice. In this case, a refund will be initiated only from our platform).

* Charge for an incorrect amount (this invoice serves as proof of the charge on the card).

* Unrecognized charge (this invoice serves as proof of the charge on the card).

* Continued charge for a service that was canceled (this invoice serves as proof of the charge on the card).

* Failure to receive a product or service paid for (this invoice serves as proof of the charge on the card). If there is a dispute for any reason, the customer agrees to grant LEGITFIX INC. the right of way in the dispute and agrees to withdraw the dispute claim with the credit card issuer. LEGITFIX INC. reserves the right to apply administrative fees of up to $600 in addition to the original invoice in the case of any disputes initiated on the customer's behalf. The customer agrees to pay all associated collections and legal costs and fees incurred due to lost disputes.

21. ADMINISTRATIVE CHARGES AND INTEREST ACCRUEMENT FOR UNPAID INVOICES: Please note that all invoices must be paid immediately upon job completion. If the invoice is not paid at the time of job completion, the following administrative and interest fees will incur:

* Interest is calculated and compounded monthly at the average bank of Canada rate plus 3% or 48% per annum (whichever is lower) and is payable on that amount. It accrues during the period beginning on the due date and ending on the day before the day on which payment is received.

* An administrative charge and late penalty fee of up to $600 will be automatically applied to the original invoice due date. Please note that all transactions, transfers, sales, parts, and services are final unless otherwise authorized in official writing by a manager or supervisor.

22. COLLECTION COSTS: If we incur any legal fees, costs and disbursements in an effort to collect our invoices, you agree to reimburse us for these expenses, in addition to interest on the unpaid balance.